Customer Lists

Overview
In accordance with various Maryland PSC orders, BGE is willing to provide several types of electric customer lists to electricity suppliers, brokers, marketers, and aggregators who are currently licensed by the Maryland PSC. These lists will be available for four groups of electric customers:

• All Schedule P accounts

• All Schedule P and Schedule GL/GLP with PLCs > 600 kW accounts

• All Schedule GL/GLP/P accounts

• All Non-Residential accounts

No electric residential customer list is available at this time.  In accordance with PSC orders, BGE will only include in the above lists those customers who do not object to being included.  Once a specific list has been requested and paid for up front by a PSC licensed entity, BGE will contact the appropriate customers to provide them the opportunity to "Opt Out" of the list.  These lists will include customer name, billing and service addresses, and telephone number as listed in BGE's records.

These lists will be valid for a period of one year from the time of the initial request and are for the sole use of the Maryland PSC licensed electric supplier, broker, marketer, or aggregator requesting them.  They should not be distributed to others and are to be used solely in activities related to electric Customer Choice in Maryland.

Customer List Costs

The initial cost and approximate size of the lists are provided in Attachment A of the BGE Customer List Agreement.  BGE makes no guarantees on the number of accounts that will be provided to the requestor after the Opt Out accounts are removed and will not refund any portion of the charges paid by the requestor if the list has a significant number of Opt Out selections.  Parties interested in obtaining a customer list will need to execute the  BGE Customer List Agreement and return it to BGE's SAM group.  In all cases, the terms of the BGE Customer List Agreement will govern the availability, cost, and use of the lists and all costs must be paid by the requestor before any Opt Out mailing to customers is performed. 

The initial costs provided in Attachment A of the BGE Customer List Agreement are based on a single requestor paying for a single list.  These costs are based on required changes within BGE's CIS system and the mailing of Opt Out letters through the U.S. mail.  However, the costs for these lists will be split evenly among the requestors paying for the lists.  Additional requests for the lists will result in reimbursements to the initial requestors equal to the portion paid by each additional requestor.

In cases where extensive IT changes are required to accommodate large lists, a six month lead time may be required to perform the necessary IT changes.

 Customer Opt Out Process

Opt Out letters will be sent to the customer's billing address.  Upon receiving the Opt Out letter, customers will be provided a ten day window to return their Opt Out selection.  Opt Out selections will be retained by BGE for three years.  Any requests for a customer list by an requestor after the three year period will require a new Opt Out mailing. The cost for this new mailing will be applied in the same manner as the purchase of an initial customer list. 

For smaller lists, customers may return the Opt Out letter with their selection or call BGE directly.  For larger lists, BGE may require the set up of an automated voice messaging system to record their selection.  The cost for this automated approach is included in the provided costs as shown in Attachment A of the BGE Customer List Agreement.  Once the lists have been compiled, the requestor will be provided the customer information via Microsoft Excel® spreadsheet.